2019 Certification:

To transfer over your AHIP to Wellcare, you will need your NPN number and password.

Steps to start you your certification

  • Go to https://wellcare.csod.com/client/wellcare/default.aspx 
  • Enter the username indicated within your welcome email.
    • First time users: initial password will be Master1 and will prompt users to create a permanent  password.
    • Returning users: utilize the password you have previously created for WellCare U
  • Once logged in, hover over the Learning tab at the top and click View your Transcript.
  • Select Active from the first drop down menu, and find the course. Please note all ACT courses will be displayed on your active transcript.
  • Click the Launch button to the right of the course, and once the course is completed it will move to your completed transcripts under Complete within the first drop down menu. Please note the curriculum consists of several courses listed on the welcome email and a mastery exam.

As a reminder, AHIP released their 2019 Medicare Advantage and fraud, waste and abuse training, and the 2019 version will suffice to market/sell both 2018 and 2019 WellCare products. WellCare offers a $50 discount if completed via the WellCare/AHIP co-branded link:


2019 ACT and AHIP must be completed by 9/30 in order to avoid suspension from marketing/selling both 2018 and 2019 WellCare products. Agents who do not complete all requirements prior to the deadline will remain in a suspended status until the requirements are met. Note: The transfer of completed AHIP to your WellCare University transcript can take up to 48 hours.

Note: WellCare will not reimburse money paid towards training. After all certification requirements are successfully completed, you will receive an email indicating you are certified to market/sell 2019 WellCare products.

AHIP Video Walkthrough – How to access AHIP (without carrier sponsorship)

Applications & Submission:

Agent Assisted Online Enrollment

Enrollment Using Your Personal URL

Paper Application Submission Numbers

  • Coordinated Care Plans: 866-473-9124
  • Prescription Drug Plans: 866-388-1521

SOA Form:

2018 Wellcare Scope of Appointment

COMING SOON – 2019 Wellcare Scope of Appointment

General Information:

Wellcare Agent Portal

Wellcare Local Manager Contact List

Wellcare Important Contact Numbers for Producers

  • Sales Support: 866-822-1339
  • Special Populations (SPOP): 866-211-0544
  • Appointment Verification Line (AVL): Click here for your specific number dependent on state
  • Customer Service: 866-439-1189
  • Electronic Enrollment Verification (ePAV) Line: 866-915-7670
  • Request for Information (RFI) Line: 877-677-5609  |  PAV Line: 866-915-7670

Provider and Formulary Look Up:

Wellcare Provider Search Tool

Events, Presentations, and Materials:

2018 Wellcare Event Reporting

Wellcare Marketing Do’s and Don’ts