I never have to worry about NOT getting an answer when I call. Someone always answers the phone, and someone is always able to assist me, making it easier for me to run my business and take care of clients. SMS is great about following up and reaching out to make sure agents and agencies are OK and have everything they need. This is MUCH different than what I have experienced prior, and it is just genuinely nice and refreshing to that support system that isn’t like the rest. |