Mail Order Prescription Delays

With recent changes in the USPS, we’ve heard from agents that some clients are having difficulty getting mail order medications on time.

With the potential for medications being delayed, we recommend:

  • Checking on clients that use mail order for prescriptions.
  • This includes veterans (over 30% of TRICARE recipients use mail order).
  • Give clients options to find a local pharmacy.
  • Now is a great time for your clients to try CleverRx!

Our Discount Prescription Drug card allows your clients to run drug prices, compare with other pharmacies, and choose the best price to fit their needs, all from their smartphone!


Mail order prescriptions rose by 20 percent when the US COVID-19 outbreaks spread in March.

Nationally, an Ipsos poll found that 1 in 5 Americans got medication through the mail in the past week, and 1 in 4 of them experienced a delay or nondelivery. The USPS handles approximately 1.2 billion prescription shipments every year. That’s nearly 4 million a day, six days a week, according to the National Association of Letter Carriers.

Among those who depend on the service are vulnerable residents: patients with chronic health issues, rural residents, veterans and the elderly. 

Paige Pfleger, npr.org (Follow Her on Twitter)

Call 1-800-689-2800 with questions & next steps for your clients!


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